Returns and Exchanges

Overview

1. In addition to your statutory right to revoke the agreement and to return the Goods according to sec. 6, we grant you the right to return the Goods subject to the qualifications of our refund and return policy in this Sec. 16 and in Sec. 17-22 below.

2. We will return you your purchase price if you return the received Goods to us no later than 30 days after the purchase. We must receive the returned Good by the end of the 30-days-period free of any charges. If more than 30 days have passed since your purchase, we cannot offer you a refund or exchange. We will not refund the shipping costs (delivery fee), if any.

3. To be eligible for a return under this Return Policy, your Good must be unused and in the same condition that you received it. It must also be in the original packaging.

4. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

5. Additional non-returnable items:

    5.1 – Sandals (“Flip-Flops”) that are individually customized for you based on an individual selection by you in our online shop.

    5.2 – Gift cards

    5.3 – Downloadable software products

    5.4 – Some health and personal care items

    6. To complete your return, we require a receipt or proof of purchase.

    7. Please do not send your purchase back to the manufacturer.

    8. There are certain situations where only partial refunds are granted:

      8.1 – Book with obvious signs of use.

      8.2 –  Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

      8.3 – Any item that is returned more than 30 days after delivery.

      Refunds

      9. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

      10. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

        Late or missing refunds

        11. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@peggell.com.

          Sale items

          12. Only regular priced items may be refunded. Sale items cannot be refunded.

            Exchanges

            We only exchange Goods if they are defective or damaged according to Sec. 10 above. If you need to exchange a defective or damaged Good for the same Good, please send us an email at info@peggell.com and send your item to: PEGGELL Europe GmbH, Silberberg 1, 79856 Hinterzarten, Germany.

            Gifts

            1. – If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
            2. – If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

            Shipping returns

            1. – To return your product, you should mail your product to: PEGGELL Europe GmbH, Silberberg 1, 79856 Hinterzarten, Germany.
            2. – You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
            3. – Depending on where you live, the time it may take for your exchanged product to reach you may vary.
            4. – If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

            Model Revocation Form

            If you want to revoke the contract, please fill out this form and send it back.

            At:

            PEGGELL Europe GmbH
            Silberberg 1.
            79856 Hinterzarten,
            Germany

            Email: info@peggell.com

            • I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)
            • Ordered on (*) / received on (*)
            • Name of the consumer (s)
            • Address of the consumer (s)
            • Signature of the consumer (s) (only if the written form is used)
            • Date